Frequently Asked Questions
Everything you need to know about your Jenpharm skincare journey.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are Jenpharm products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Cash on Delivery (COD) for orders within our standard shipping zones.
How long does shipping take?
Standard shipping typically takes 3-5 business days. During sales or peak seasons, delivery may take up to 7 business days.
Do you offer consultations for skincare routines?
Absolutely. You can reach out to our skincare experts via the 'Contact Us' page for personalized recommendations based on your specific skin type and concerns.